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Spice Jet Airlines — damaged luggage

My brother Mr Biswajit Mondal while travelling from Port Blair to Kolkata on 21Dec 2017 flight no SG254, he found his suitcase handle was broken, also there was a hole in the suitcase while collecting his lugguage at Kolakata airport, which he has already reported at the counter of spice jet at Kolkata airport. I have attached some pics. Kindly take necessary action
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Our flight sg3252 is delayed 3:35 hrs from scheduled time and still we didn’t board they are not giving us proper food too it’s lunch time and nothing has arrived we need something heavy to eat this is not the way to respect a valuable passenger we have a newly married couple with us what can we do now

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