Spice Jet Airlines — did not allow to board pregnant

Address:

560019

I am really disappointed with the spice jet service in bial (Bangalore airport) they did not allow my wife who was pregnant and my mother who was supposed to board the flight at 5:40am we were 10 minutes delay to spice jet counter no 6.
The reasons for the delay was they have made some changes in the airport route which was recently changed to reach the arrival point hence it took some time to reach to the counter.
Me and wife literally requested both spice jet counter as it was emergency, but they were not helpful and they could not cancel and refund the amount as they informed it was no show.
I request you please look into my issue and help me in resolving it.