Spice Jet Airlines — did not issue boarding pass - lost huge money

Address:

Chinar Park, Rajarhat, Kolkata, West Bengal

I am raising this complain of behalf of my relative dr palash bandyopadhyay and family. They have purchased a spicejet ticket for 19th of feb from kolkata to silchar. Flight no: sg 3213 (Pnr no: ebvumd). Departure time was: 6:10 am. Another pnr number was: yyhu9j.

Total there were 3 tickets. Seat and meals were pre-booked. Seat no were seat 2a, 2b and 3a. After reaching the counter well before time, there boarding pass were not issued. On duty spicejet staffs were antara saha and souvik samaddar. It was requested to them to issue the boarding pass but to all due surprise it was observed, tickets are being sold out and boarding pass were never issues.

It was a must go for them to attend an event. Ultimately they need to purchase on spot ticket with different airlines with a very huge price. And still they did not manage any silchar ticket directly. The family need to travel to silchar via guwahati. And bared a loss of almost 35, 000 rs for this.

This is nothing but sheer negligence in duty with financial fraud. How come an airlines sell my prebooked tickets and seats. Strict investigation is required and i am claiming for the whole amount which i have lost due to negligence from spice jet staffs.

If required you can check cc tv footage of that day for the incidence. My ticket copy is attached.