Spice Jet Airlines — domestic airline

Address:

Pune, Maharashtra, 411040

Good way to fleece money with high cancellation charges.
I booked a flight from goa to bombay for a morning flight in error. The cancellation charges are pretty high which is 1000+ per passenger.
I am informed the rates remain the same till 2 hours before the departure, which is unreasonable, there should be some variation in refund for cancelling in advance, as anybody can make an error while booking.
I am given the following complaint number 02562595, not sure where the complaint will go and what will the outcome be.