Spice Jet Airlines — due to corona effect reschedule spicejet flight in november or 100% refund

Address:

Sola, Ahmedabad, Ahmedabad, Gujarat, 380060

My Spicejet flight PNR number is Z5J9UB.
I have Booked for Ahmedabad to Dubai with return ticket from Spicejet.

Now due to CORONA effect In Dubai and Abu Dhabi most travel places are closed by their government.

Also our indian government message us to avoid travel.
( Indian citizens are advised to avoid travel to other COVID-19 affected countries (available on www.who.int).

So I request you to reschedule my tickets in November 2020.( 14th November - 22nd November).

I had visited yesterday at Spicejet Ahmedabad Airport Office.There they told me reshedule up to April End. But in this Corona effect Condition how can I travel with my family in Dubai.So I request them to Reschedule booking in November.

But they were not Agree. And Also if I am cancel my tickets than I get only 50% Money.Already my VISA fees are also going in to Loss.

So please request you to reschedule my tickets in the month of November.14th November - 22nd November). OR to Refund my tickets Amount 100%.

Also I have called on customer care number
+[protected]
+[protected]

But both above numbers are busy everytime.

So please help us and hope for positive reply.

Regards,

Amit Patel ([protected]).