[Resolved] Spice Jet Airlines — Excess baggage charged falsely
Gurgaon, Gurgaon District, Haryana, India
This is a complaint about SpiceJet charging for extra baggage. My and wife travelled from Mumbai to Bangalore on 05Jan in SpiceJet flight SG415 and our PNRs are respectively ZCT1NN and WCU7XN. Due to our circumstances, we had to book our tickets separately, and they were not on single PNR. SpiceJet counter person took advantage of this situation and inspite of our request that as a husband and wife, we should be allowed to put our bags together (and calculate baggage weight accordingly), the person did not get convinced. He measured me and my wife's baggage as 18.4 and 13.2 KGS and charged me for excess 3 KGs which was Rs 900. Sir, the person did not measure our handbags and did not allow us to adjust the weight also from baggage to handbag. Our handbags were half empty and we requested that our total weight will be very much within (15+7) x 2 that is 44 Kgs, but still the SpiceJet person charged Rs.900. What I feel is that these charges are taken wrongly, because effectively, SpiceJet did not carry excess baggage for the two of us. Even if he considered both of us separately, he could have allowed me to adjust weight in my handbag which was nothing more than 2 kgs (so even my total was less than 22 Kgs). My complaint is that he can't be selective in taking weights (not taking handbag weight is wrong) and these charges are fraudulent. Please help in recovering this amount from them, as they have refused it after calling their customer care.
Complaint marked as Resolved Sep 9, 2016
The complaint was resolved on my own efforts and consumercomplaints.in has done nothing to resolve it.
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