Spice Jet Airlines — Failed Spice Cash Points not reverted back-14th Oct 2016

Address:	Gurgaon, Haryana, 122016
Website:	www.spicejet.com/Default.aspx

Hello Ms. Suman,

This is Pratim Acharya. I am quite sorry to inform you that I am not at all satisfied with the work of Customer Relation Service Team of Spicejet.

If you go through the below following mails I have requested for return of my Spice Cash points(Topped up through debit card) and followed it up with repeated calls, but I have only been informed that I will receive my points and a call from the service team in next 24 hrs. The 24 hrs have been never ending for me.

So, a humble request to encourage.the authority to revert back my points as the flight ticket price are getting high due to dynamic pricing.

Dear Mr Acharya,

Greetings from SpiceJet !

Thank you for getting in touch with us.

With reference to below email; we are looking into the transaction details and shall get back to you asap.

We would be happy to assist you, should you require any further clarification.

Hi,

This is Pratim Acharya. My Spice Club User ID is[protected]. I had Topped Up amount of Rs. 3343 on 14th Oct 2016 in my Spice Cash Point.

I was trying to book a round trip from Bangalore to Mumbai when the transaction failed in which I was using my Spice Cash points;presently I have only 66.86 Spice Cash Points.

It's my humble request to you to revert back the points as quickly as possible, so that I can continue booking my tickets.

Thanks & Regards,
Pratim Acharya
+91-[protected]