| Address: | SpiceJet Ltd.,319, Udyog Vihar Phase IV, Gurgaon - 122016, Gurgaon, Haryana, 110038 | | Website: | SpiceJet Ltd.,319, Udyog Vihar Phase IV, Gurgaon - 122016 |
Complaint : long delay in flight
Reason : problem faced by senior citizen my parents and also few more travelers were above age of 60 years.
Resolution : not looking for any refund, just wanted to let you know that when customers are in trouble they are not looking for your refund or full refund amount of tickets. They just need polite and good behavior and help and support that its. Good and convincing words (Feeling sorry for inconvenience) can help more then money.
Actually my parents are travelling from ahmedabad to pune at 7:20 pm departure flight yesterday. But due to some problem with their internal operations they have delayed the flight to 10:55 pm yesterday.
As my parents were travelling from udaipur to ahmedabad just to take flight from ahmedabad, so they reached airport at 1:45 pm only because both my mom & dad are senior citizen so they have to face problems due to such a long delay of flight. Then also my parents went to spice jet counter if they can help or re-schedule any other flight but they denied and told if you want we will refund you your amount. Rather then being sorry o[censored]nderstanding customers situation they were like if you want full refund we can provide with you that. And also after 5 pm my father went to counter for luggage and flight inquiry they told to my that they will provide some refreshment just due to delay in flight, but what my parents do they said politely to everything okay because both of them are senior citizens so they cant do anything. Also i want to highlight the wrong commitment that they cant even provide any refreshment also such a bad experience and also not so satisfying services
Date of incident : 16-jan-2020
Pnr : x4kn7b
Pnr : a92y8m
Flight : sg 523 Was this information helpful? | 
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