[Resolved]  Spice Jet Airlines — found damaged suitcase while collecting at bangkok airport

Address:	New Delhi, Delhi, +91
Website:	[email protected]

The incident took place on 03.01.2019 while collecting my baggage from suvarnbhumi airport, bangkok travelling through spice jet from delhi to bangkok.

Both the zipper were opened and lock was not found with them. It shows that lock was broken and suitcase was opened. After waiting for half an hour, authorised representative lodged my complaint and given me the claim form to submit on return journey to delhi airport. Without both the zipper it becomes difficult for me to manage the suitcase to my onwards journey i. E. Phuket and krabi to bangkok then bangkok to delhi. Everywhere, it was mentioned by me that suitcase is broken. It resulted that on every airport, my suitcase was treated as broken luggage and treated carelessly. While reaching on delhi airport, 3-handles, trolley, all the wheels of the suitcase were broken.
Again i waited for 40 min. To contact representative of spice jet at delhi airport. He simply replied your complaint already lodged by the bangkok authorities and wait for customer care call. He has given me the mail id of customer care of spice jet and said, sent a mail.

Now, its already five days that no body contact me and even no reply of my mail sent on 8th jan.,.2019.

Regards
Vibha jha
[protected]
Reference no.03291350