Spice Jet Airlines — Fraud happened in my refund amt

My airlines tickets 2 times cancelled by your side. Even my wife is pregnant so we are desired to go our native place. So I booked airlines tickets PNR number is mentioned below.

While booking my wife 7 months pregnant. We are trying to go native but now Doctor suggest to not go any travel it's not good for baby and mother.

Even I had attached Medical certificate and My mother senior citizens card for refund. They are told credit shell validity will expires 31-Mar-2021. My wife's delivery will be Mumbai only. We will not go to our native place still March 2021. There is no reason to go our native.

Your customer side send the mail with refund amount with another PNR number.
Today I was contacted your customer care number.

Note :They told it's wrongly sent by our support and it's human errors like that.
While talking he disconect call.

I have a proof of record voice call.
Totally I was disappointed and unhappy about spiceJet way of treating customer.