Spice Jet Airlines — I missed my flight from dubai to ahmedabad

Hi,

This is prabhjeet Gill from Dubai.
I had book my flight ticket from spicejet for 20thmarch 12:45 AM from Dubai terminal 1 to Ahmedabad Terminal (non stop flight).
Now, my wife had already to talk to your spicejet customer service to confirm the date of check in.
The girl gave the information to my wife, that I need to be there on the 20th march (9PM to check in).
I reach to the airport on the 20thmarch by 8pm, got in the queue for check in by 9:45PM.
i reach to the counter and this African guy told that u have missed your flight as you were supposed to come on the 19thmarch to check in.
I told him that I got this confirmation from your haryana customer service ;that i need to check on the 19thmarch and not 20th march.
Then i ask this lanky African guy that i am ready to pay the money for a fresh ticket.
He told that we do not book any tickets from the aireport.
Then he told to talk to her manager and this fatso lady manager who was an Indian told me that you go on the 1st floor to meet the manager.
There were 2 guys on the 1st floor and they were hopeless and disgusting.
They told we cannot help you at all, you need to lodge a complaint and that's it.
I mean this is my first time in 20 years that i fly regular in any country.
Because of these ### and especially the customer service girl who gave us this misleading information, I missed my flight which cost me not only 800aed but my holiday got ruined.
Today i have booked my flight ticket from Emirates who follows british standard format of 24 hrs.
There it is clearly mentioned 23.00 hrs flight take off from Dubai on 21st March and reaches 3:00hrs at Ahmedabad on 22nd March (so clearly and crispy mentioned).
Now for God sake I need my full refund from spicejet for my flight ticket as this is not at all ethical.
I am living in Dubai for past years and working for EMAAR Group.
I cannot believe that how can such airlines keep so low intelligence people, who cannot perform their duty.
I have decided that if I do not get my full refund from my flight ticket then I will file a case against spicejet.
I do not care how much time and money would be spend as this is enough.
I hope you guys are taking me seriously and if I do not get my full refund of my flight ticket in 2 weeks.
I will file a police as well as court case against spicejet in Dubai.
Waiting for your quick and efficient response.

Prabhjeet Gill
[protected]@rediffmail.com
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