Spice Jet Airlines — inconvenience after cancelled flight

On 11th january 2018 my wife mrs arti chhetri and my daughter ms raveena chhetri was suppose to travel from guwahati to silchar at 11.55am by sg3214 with ticket bearing pnr number ug39vh, which get cancelled but your staff at guwahati airport did not respond well and also didn't arranged for other options to fly. Due to which my wife and daughter suffered a lot and wasted time and financially. Hope you will do needful and reply positively.
Waiting your reply in return mail.
My mail id is [protected]@gmail.com.
Thanking you

Ravi kumar chhetri