Spice Jet Airlines — loyalty points to be added to my account.

Address:

5/11 shivprasad bldg 97 marine drive h cross road mumbai 400002, Mumbai City, Maharashtra, 400002

From: Shalin Shah
Sent: 28 June 2019 05:10
To: SpiceJet Customer Relations
Subject: Re: Reward Points add Request Complaint
Dear Nafees,
I would appreciate if you can update the number to [protected] also it was a joint ticket booked with my wife mrs dimple bavishi.
Its such a shame, your company spice jet has such a pooling service and do not ward loyalty points for passenger travelling.
the terms and condition are so strict that if someone forgets to put a coma or full stop you do not award loyalty points.
Please can i request you to escalate my complaint to your senior or the Executive for them to look into this matter.
I am certainly going to leave a negative feedback, Remarks, advertise this on facebook and twitter. Also my collegues who has an press release would be informating this to him about the lack of service that Spice Jet provides.
Totally Dissatified
Shalin Shah [protected]

From: [protected]@salesforce.com on behalf of SpiceJet Customer Relations
Sent: 27 June 2019 22:50
To: [protected]@hotmail.com
Subject: RE: Reward Points add Request
Dear Mr Shah,
PNR: - LGB8HH GBI4KG
Greetings from SpiceJet!
This email is with reference to the trailing email. We regret the delay in responding to your mail.
Please note in order to claim the loyalty points the SpiceClub member needs to book the ticket on the SpiceClub member. Also, the contact number be matched with the SpiceClub login ID.
As per our records, the contact number isn't matching with the SpiceClub login ID hence no loyalty points shall be provided.
Should require any further clarification/assistance, please feel free to get in touch with us.
Thanks & Regards,
Nafees Ahmad,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

From: Shalin Shah [[protected]@hotmail.com]
Sent: 24/06/2019 12:51
To: [protected]@spicejet.com
Subject: Reward Points add Request
Dear Sir/Madam,
I have taken a flight to Mumbai to Jaipur (Return) and the points have not been added to my spice jet account.
Please can you look into this matter and add my rewards to the account.
PNR is LGB8HH and PNR is GBI4KG
My spice jet number is [protected] and email address register is [protected]@hotmail.com
Please can you kindly update the points at earliest
Thankyou
Kind Regards
Shalin Shah
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