This is with respect to flight SJSG 2942 and PNR no. I8IHJP and complaint no.[protected]. My parents were travelling in this flight and at the departure location at the arrival of the luggage, it was observed that one of the cartons of 2.6 kgs has been emptied and brought in front of them. This was their first horrible flight experience. How can the baggage be lost? At the end, they just said may be the things would be in the flight which has already left for hyderabad. Literally, this is heights of carelessness and misbehaviour. Shame on you people as you misbehaved with a passenger who was recently operated and asked for a wheelchair assistance. Atleast, the airport should have taken the matter with care as the passenger could not take the pain of shouting and asking for a resolution again and again. I have yet not filled a complaint with airport but I'm soon gonna do that.
I want my things back properly And yes I did not get any update whether they found anything at the hyderabad airport or not. This case is of 3oth may and the response from the airlines says that this is not what always happens, please let us serve u once more. Why will I be ever willing to travel after such an experience.
I'm attaching the pictures of the luggage found at Jabalpur Airport.
Awaiting a quick response to my issues. Please help me as soon as possible.
No customer service. No compensation for the luggage lost.
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