Spice Jet Airlines — misbehaved staff force senior citizen women to cancel her flight

Address:

North Goa, Goa, 403001

My mom, senior citizen was traveling alone from europe and just after 2hrs had to catch spicejet flight back to goa from mumbai
Since it is allowed to carry extra luggage within 24hrs
But the spicejet staff refused and told her to pay extra 7k
I tried my best to convince them on call to help her out as she was traveling alone didn't had any debit card and was having indian currency 4k
But to my surprise instead of helping her out they behaved very rudely with her and literally made her cry (Please check cctv)
A co passenger traveling with her wanted to help her but they even behaved rudely with him and told her to cancel her flight
Neither they told their names
Its my request to you'll please take a strict action against this staff whose spoiling name of the company as well as of our nation
I had been in same situation in dubai but the staff there helped me but in our own country had to face such people
Shame on the staff n airline.
Really disappointed