Spice Jet Airlines — misbehavior while boarding

Address:

Jhunjhunu, Rajasthan, 333031

I am a frequent traveler and using 2-3 international flights every month even but
Traveling from dubai to jaipur with spice jet on 23rd aug 19 is my worst experience forever.
I always carry my laptop with my handbag and all airlines check the only handbag weight if its under limit or not
But this is the first time spice jet ask me to remove 4 kg weight at boarding time because i had 6 kg handbag and 5 kg laptop which was always accepted during my all last flight with spice jet
First of all i tried to explain as i have travel so many time with spice jet but laptop never counted as handbag but since he said its depend on us we count laptop with hand bag or not so you need to remove extra 4 kg
After all i went to the counter where we can pay for excess weight and asked them "how much i need to pay"
The time i was discussing about payment suddenly the person who asked me to remove the weight start shouting " what you think i am stupid that i am asking you to remove the weight and you are asking to pay for extra weight? You must remove the weight, only this is the option if you want to board, we will not accept any payment for excess weight.
Since he was shouting i asked politely why you are shouting i am just asking if i can pay and he got more angry i will shout and i will not allow you to board today you can complain where you want.
And he start pressurizing other staff to close the gate.
After all thanks to a arabic guy in his staff who asked him to allow me for boarding and some how i traveled on same ticket.

I would like to request you to look in this seriously as i think he represent to spice jet and his behavior make impact on spice jet business not on his salary.