Spice Jet Airlines — misleading us by giving us false information

While checking in at dubai airport for flight to mumbai on 4th february, 2018, the flight number was sg-014 and pnr was nf3ntx at 01:55 am, i saw there were many small boards that says "for hand in bag, any excess baggage or weight will be charged at rs.60 per kg". There was no mention of charges also in the official website of spicejet for extra weight of hand bag and cabin bag, only maximum weight was mentioned.

Usually the boarding gate closes 20mins before the scheduled flight. However, the boarding gate opened only at 1:45am. There was no announcement about the delay of the flight. They had started checking weight of cabin bags. We all are very much aware about the rules for maximum weight of baggage. However, it is also duty of the airlines to provide us correct information about the hefty charges for excess weight. All the passengers of the flight had complained that we were mislead by false information provided in the check in area. The board clearly said rupees 60, they actually charged us dhirams 60.

After only ten minutes, the "final call" was made at 01:55am, thus creating panic mode among the passengers. I also repeatedly asked the officials whether it was in rupees 3 times and they said yes. When i finally paid and received the reciept slip, i found out that it was in dhirams and ended up paying rs5200 (300 dhirams), which is too much "60 dhms per one kg". When i questioned them this, they replied me so rudely that you do whatever you want, either board the flight or miss the flight by wasting your time and arguing. It was a clear case of cheating. I had no option but to board the flight. This is one of the smartest scams i have ever encountered in my life. By resorting to cheap tickets to attract us to book this ticket and in the end, charge us hefty in other way.

Above all, the services provided by the airlines were very poor.