[Resolved]  Spice Jet Airlines — missed flight due to misguidance & negligence of spicejet staff at airport

Dear spicejet,

Complain regarding pnr no sg-8561 which was going from delhi to coimbatore @ 7:55 am but my flight got missed due to misguidance & negligency done by staff of spicejet available at airport in customer help centre & at boarding pass centre.

I have carry my self boarding pass in my hand & i reached at airport on time & asked from customer help desk of spice jet about boarding passes then they will communicate me the counter "p" in terminal 3 and when we run that way we have found that there is no counter available there & when we come again then we found the spice jet counter at "b" column and then time was 7:15am but borading staff denied to provide baording pass and suggest to go at higher facilities & discuss when we reached there time was 7:20am but the lady available at counter doesn't provide any support even i am trying to convincing her that lots of time waste due to mis guidance of spicejet staff but she can't help and understand our problem. I told her that this flight is very much neccesary to board for us there is urgency but she did not support to us where the time was available with us approx 35 mins to board the flight but we have faced so much difficulties due to negligency & non supportive response from her lady & everyone is requesting to her to go & take the flight but because sufficient time was available that time.

For the same i called to customer care also & file the claim regarding this matter but till date i have not received this refund amount

So it is our request to refund our ticket amount for 2 peoples which was big money kindly understand the situation & problem & support to us so that reputation of spicejet will sustain otherwise peoples can't trust on spicejet due to some non supportive peoples.

We are seeking for your valuable support to refund my money back.

Thanks & regards
Shikha sharma
Mob: [protected]
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Dec 20, 2019
Complaint marked as Resolved 
This is pending issue till date not resolved. I have receive email from [email protected] is that your complaint has been forwarded to SpiceJet Ltd you should receive a reply from the company representatives within several days
Dec 20, 2019
Updated by Shikha.....
Dear Spicejet

Could you please revert on my money back which was spending by me. it was very big amount for me.

Please give my money back otherwise i will go to Consumer Court
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