Spice Jet Airlines — no cooperation from spicejet/ looting passengers in the name of corona virus

Dear sir/madam,

I am here to complain about the services by spicejet. Though the world is suffering from covid-19, the travel ban is being imposed in almost every country. Spice jet is not providing any assistance moreover they are making money by not waiving cancellation fees.

I booked tickets from spicejet for hyderabad to muscat via ahmedabad dated 19/3/2020
Pnr hpg5pp for 3 passengers (1 adult 2 children)

On 17th march, oman has imposed a travel ban on foreigners specifically on those who are traveling on visit visa. I was visiting oman on the above date and now due to this news, there is a travel ban on me and my children.

Midnite 18th march i tried to contact spicejet customer care after waiting for 27 minutes i had a chance to speak to their executive. I was informed by their executive that the airlines give a one-month rescheduling period without any charges and fee would be charged on cancellation.

To avoid cancellation fee i decided to reschedule the booking in the fee waiver period i. E. Any date in april. The executive informed me that there is no availability of flights for the entire month of april

Eventually forcing me to cancel my bookings. So that spicejet can make money out of it. Already we all are in a panic due to the outbreak of coronavirus on that this kind of service and assistance from spicejet.

Moreover other airlines like go air, indigo, air india and many more are waiving off both rescheduling and cancellation fees for their customers.

Because rescheduling is not available i am asking for a refund which has been denied by spicejet

Kindly help out us there are many passengers dealing with this inflexible behavior of spicejet.

Yours faithfully

Syeda