Spice Jet Airlines — not providing gst invoice

Address:Thane, Maharashtra, 400601
Website:spicejet.com

I have booked a ticket on spicejet for the month of july 2019,
I have paid full amount
And provided my company details as well,

However on demanding a gst invoice through atleast 4 email reminders,
I have received a mail from customer relation stating:

"please note that currently spice jet is not issuing gst invoice."

How is it possible? I ought to get a gst invoice.
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Have the same issue - they are not issuing invoice for the amount paid to upgrade to spicemax - is this legal?

As per law, they need to give a tax invoice for any services provided (for which they charge)

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