Spice Jet Airlines — poor customer support by komal (manager at bangalore airport)

2 Reviews
 Gargy Goswamy on Jan 10, 2019

There was tremendous traffic on the highway at bangalore this morning. I reached at 5.15 am for a flight at 5.45 am, it was late i admit however as a consideration as exception, i could have been allowed to board ee3i2x flight to delhi. Requested and pleaded komal who is the manager at the check-in counter here but she just didn't yield.
Many airlines allow considering emergency but komal just didn't allow and i got marked as 'no show' and lost the full flight fare.
She asked me to check for other flight through the day but all flights are fully booked. So, i have now booked on a different airline.

I am a frequent flyer and i want to say that i ll never again travel with spicejet who have no consideration for passengers and are only focused on making money by harassing passengers.
Complaint comments  1 Comment     Updated: Share0Tweet0


Mr Gargy Goswamy:

1. If the passenger, who has a confirmed ticket, was late for checkin or for boarding due to his own fault,
the air carrier 's agent can not allow him to checkin or to board .
It is a common rule.
Consequently, if you admit by yourself, that you had been late for checkin, you can not claim anything from air carrier.

2. In order to verify the details of the possible claim, you were in need to show your e-icket and boarding pass, if you had it. No documents = no verification can be done.

3. Regarding your status: frequesnt flyer .
This status does not give any privelege to be late for the flight to the passenger all over the world.
Moreover, this status is useless if the passenger does not use 10+ recognized flights minimum per year.

The rest is usless for the purpose of this site.

I am not associated with the above the air carrier.

Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}[email protected]

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    Spice Jet Airlines - poor customer support by komal (manager at bangalore airport)