Spice Jet Airlines — refund

Address:

New Delhi, Delhi, 110048

Sir, i had booked 2 tickets on 21st november delhi to adampur nd return 24th adampur to delhi. I had ankle fracture on 7th of nov. Whereby i was advised complete rest for 5 weeks, i had requested for refund or adjustment for the same. I had attached the x-ray nd the report. It was arbitrarily rejected without a reason. Tickets were booked in the name of veena nanda nd anand sabharwal. Pls let me know the reason for rejecting refund in the given circumstances when the passenger cannot travel. Thanks veena nanda.