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Spice Jet Airlines — refund

I faced internet errors while making payment. The money was deducted. When i called spicejet, they told me it's not their issue, money will be refunded. Then i emailed the razorpay to know if tje payment was made or not and they asked me to contact spicejet as the payment was made. But i didn't received any ticket and the customer care service is so so so poor. I tried to call them more than 20 times and was kept on hold for minimum 10 min everytime, but still no executive was available. Very very very poor service.
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    Customer satisfaction rating
    16%
    Complaints
    2372
    Pending
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    Resolved
    382
    SpiceJet Phone
    +91 965 400 3333
    +91 987 180 3333
    SpiceJet Address
    Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar, Chennai, Tamil Nadu, India - 600028