Spice Jet Airlines — refund

Address:

uae dubai, Bangalore, Karnataka, 560027

My name is deepak siddiah, i am from bangalore and i am a non resident indian since 2008 and frequently traveling in and out of india and never experienced this kind of a situation before.

I believe you people definitely have to work on the customer service and ethics of the hospitality industry.

Kindly go through the attachment i have booked an one way flight to uae for 16th of march on 15th through happyeasy go website, which was routed through some recognized e-commerce website, the payment was taken from me and they made me wait untill next morning and then sent an email (Attached screenshot of the email) telling my tickets are cancelled due to hike in fares from the airlines (Spice jet). They have said this in writing so i have a proof.

Was devastated since i had to report to the work on 17th morning march 2019.

I had to travel at any cost, so tried calling few travel agents but they wanted me to travel to them and gave me unbelievable prices, so decided to try myself and went on goibibo website and found the same ticket which i had booked earlier which spice jet cancelled, i booked the same ticket with not much difference of a price at 3pm and it's 2 hours to airport from the place i live, so i rushed since i have to make it before 18.00 there, after all the struggle i had made it to airport at 18.25 has i reach the check-in que it was 18.39 is this considered no show, by the time i reached the lady for the checkin it was 18.48. And she asked what time was my flight and i mentioned 19.15 then she looks at her manager in akword way and asks shruthy she calls herself a manager that night. I don't know what she says and the check in lady comes up saying the gates are already closed this took another 5 minutes of my time for some reason i have feeling they intentionally wasted more time to make my status no show and i never heard any final cal as i was in the queue. So ms shruthy provided me with the best customer service by repeating same thing that gates were closed and never wanted to hear anything from me, i requested that i had to report to work and more over it's a domestic flight to mangalore where the flight had four and hour layover before traveling to dubai. I mentioned this when she said it was an international flight and u should be before 45 minutes. I told her i was there about 42 minutes before and she then again became mute.

I have been writing to goibibo on this for long time now, they are saying airlines have mentioned no show and can't provide the cancellation, and i don't know weather airlines are doing this intentionally to maximize there profit, may be you never no! But i know for sure many people are struggling in the airport and people like shruthy who are appointed for customer service representative.

Below is the email address of the spice jet i try to contact no one responds

Appellateauthority. [protected]@spicejet.com