Spice Jet Airlines — refund for the flights cancelled during lockdown | |||
I had booked tickets on feb 2020 to travel to and fro from bengaluru to srinagar on spicejet airlines through makemytrip. The pnr is k699tl and hd5r3q. Due to pandemic and subsequent lockdown, the airlines have cancelled the flights and gave a credit shell for the amount with conditions that the amount has to be used before feb 2021 and by the same set of passengers, which is impossible as i will definitely not be travelling with corona around with no proper vaccination or solution to the issue. I have approached customer service and they are saying that it can be refunded only if the booking was made from march 25th till april 14th but not the travel dates. This is insane as they themselves cancelled all the flights on march 24th with email and how could anyone book a flight from march 25th when there were no flights till 3rd may. I see that the airlines like indigo have been refunding the amount with no conditions and spicejet with a pointless logic have been making the consumer to suffer mentally and financially. Please help to resolve this as i am not going to travel before feb 2021 for sure and the condition of having an expiry date for credit shell without refunding is completely injustice Was this information helpful? | |||
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Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar, Chennai, Tamil Nadu, India - 600028
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