Spice Jet Airlines — refund for the flights cancelled during lockdown

Address:Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar Chennai Chennai District Tamil Nadu India - 600028

I had booked tickets on feb 2020 to travel to and fro from bengaluru to srinagar on spicejet airlines through makemytrip.
The pnr is k699tl and hd5r3q.
Due to pandemic and subsequent lockdown, the airlines have cancelled the flights and gave a credit shell for the amount with conditions that the amount has to be used before feb 2021 and by the same set of passengers, which is impossible as i will definitely not be travelling with corona around with no proper vaccination or solution to the issue. I have approached customer service and they are saying that it can be refunded only if the booking was made from march 25th till april 14th but not the travel dates.
This is insane as they themselves cancelled all the flights on march 24th with email and how could anyone book a flight from march 25th when there were no flights till 3rd may.
I see that the airlines like indigo have been refunding the amount with no conditions and spicejet with a pointless logic have been making the consumer to suffer mentally and financially.
Please help to resolve this as i am not going to travel before feb 2021 for sure and the condition of having an expiry date for credit shell without refunding is completely injustice
+1 photos
Was this information helpful?
No (0)
Yes (0)
Sep 17, 2020
Updated by Aditya P
They have sent a notification that all the flights have been cancelled from March 24th till April 14th and for refund conditions, they are stating that the flights have to be booked from March 25th till April 14 for the dates March 25th till 3rd May . How can some one book if there are no flights scheduled on the dates. Ideally it should be for the travel dates from March 25th till May 3rd, no matter when the flight has been booked

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    SpiceJet
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    12%
    Complaints
    3429
    Pending
    0
    Resolved
    410
    SpiceJet Phone
    +91 965 400 3333
    +91 987 180 3333
    SpiceJet Address
    Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar, Chennai, Tamil Nadu, India - 600028
    View all SpiceJet contact information