[Resolved] Spice Jet Airlines — refund of air fare

LITANDAS

from Ahmedabad, Gujarat

Address:

57/15 S.G.DUTTA ROAD, BIRATI, Kolkata, West Bengal, 700051

Pnr number j8qkxc from bengaluru to kolkata on 28.08.2019 by sg 517
My journey date was on 21.08.2019 from bangalore to kolkata.
Due to some reason i reschedule my journey on 28.08.2019 and
Accordingly as per customer case of spicejet airlines i paid difference
Amount of rs.2764.00 within 01 hrs. On 10.08.2019. But suddenly
I observed on 27.08.2019 that my journey was cancelled without
Any information i. E.in email or mobile. I lodged a complaint to
[protected]@spicejet on 28.08.2019, 02.09. And 12.09.2019.
Mr. Nair replied on 2nd sept. Enclosed mailed below.

Greetings from spicejet.

This is in reference to the trailing mail.

Please be informed that as per our records, payment was declined and concerned team tried to contact you on [protected], however call was unanswered. Hence, booking was cancelled due to non-payment.

Further, we have processed the refund of inr 774 towards the agency account dated 28-aug-19. We request you to kindly get in touch with the concerned travel agency to claim the refund. Also note that the travel agency will refund the amount as per their terms of contract.

Assuring you of our best attention at all times.

Still today no payment was made to me. I paid rs.2764. 00 as per
Their demand on 10.08.2019 it observed that they refunded the money
To bank account without any information. My question when i paid for rescheduling the jounry and accordingly they changed my
Journey date on 28.08.2019. I observed that they refund money
To bank account on 21.08.2019. It is not understood where is my
Fault. What is the reason to refund money after 11 days.
My request to kindly arrange the refund of full amount because there is
No fault on my part.
Regards
Rina das
[protected]
Email : [protected]@yahoo.co.in

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Oct 2, 2019

Complaint marked as Resolved

No step has been taken by the Company to resolve my complaint. E-mail has been sent by [email protected] Against my complaint Spice Jet on 27th Sept. 2019, they are not replying properly. Everytime they are replying that payment was declined. I repeatedly told them that payment was made on 10th August 2019 for rescheduling the date. Rescheduling date was changed but it is observed that ticket was cancelled without informing any sms or email. It is observed that payment was credited to my account after 11 days. It is not understood when payment was made on 10th August 2019 why the question of cancellation.Is there any fault on my part ? Totally fault on the part of Spice Jet. How the refund was made ? When amount was credited Spice Jet Account. regards Rina Das

Sep 29, 2019

Updated by LITANDAS Every time Spicejet are telling the payment was declined.. My question who is responsible for declining
the payment. Every time I am referring that on 10th August 2019 I paid extra fare for reschedling the
date. You are not answering my question properly. How the refund amount comes to account on
21.08.2019 i.e. after 11 days. You answer please that the excess amount was credited or not in your
on 10th August 2019. How after 11 days the amount was credited to my account. I never applied for
the same. Once rescheduled date was changed how ticket was cancelled. You are telling repeatedly
that you tried over telephone. OK I am admiting then why you not sending sms or mail to my
e-mail account. It is very painful as a lady your office not helping me for the journey. Even that day
ticket was available. I rang to customer care, nobody guide me for proper action.