Spice Jet Airlines — refund of ticket

I booked tickets for 2pax on 7 feb which got cancelled due to bad weather having one no. Kfjv4u. 1pax was reseduled for 12feb and 2nd pax we recommended for full refund. I provided bank statement 2tines but till date i didn't received the 2273 rupees iny account but spicejet customer care claimed we initiated and refunded the amount. Please look into the matter.