Spice Jet Airlines — refund of ticket value due to flight cancellation

Address:

SpiceJet Ltd., 319,Udyog Vihar, Phase IV,Gurgaon - 122016 Haryana, India

Had booked spice jet flight from mumbai destination chennai for 1st of july, for me and my 3 other family members. Pnr-lfbjkn.

Though the flight was cancelled, we request you to fully refund the booking amount to the primary bank account from which the transaction was done.

But the customer care replied that they are not going to process any refund and hold the amount in their credit shell. And we should use the amount for our next travel plans.

Due to the ongoing pandemic situation we don't have any travel plans in the immediate future to utilize the credit shell.

Despite of conveying our horrible situations, such action taken by a renowned group like spice jet is quite unethical.

I wish immediate support on this.