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Spice Jet Airlines — refunding money

On 18/07/2019 i canceled my flight ticket (Pnr no h5tqwy), booked through clear trip but yet my money is not returned to me.

Regarding the refunding money, on 26 july, 30 july, 2 august, 5 august, 14 august, i wrote mails to "[protected]@spicejet.com" but i did not get any positive response.

I never expect such type of behavior from spice jet

I would be grateful if you look at the matter and help me to get an idea about the status of the refunding money or could you please let me know who i should contact (Maybe government authority) to get solution of this problem?
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