[Resolved]  Spice Jet Airlines — Refusal to give boarding pass and unethical behaviour

My name is rajasree p nair, designation municipal secretary/commissioner. I really had a bad experience yesterday 16 may 2017. Booked ticket sg561 delhi - cochin, departure 6:30 a. M. Due to the wrong information i got from the customer care service of the spicejet i had to roam around the international airport two times. They confused me about the terminal where the departure of the flight is scheduled. The result even though i had reached the airport on time, i was refused the boarding pass on the ground that boarding closed. I begged the supervisor a woman on duty that morning that i have to attend a meeting scheduled on that day and the wrong information i got from their customer care. Her behaviour is the most worst. She treated the fellow passenger including me very badly. Very eager to make our exit out. Together with the mental agony of missing a flight without any refund, i was forced to book another flight on the high price. Very bad and ridiculas behaviour from that supervisory woman staff i decided in future i will not opt this airline. My grievance that i want the full refund of the ticket i booked on the spicejet 561. Pnr nov44sjl. And direction to be given to the staffs to deal the customer properly and in a respect ful msnner