[Resolved] Spice Jet Airlines — regarding tickets cancellation refund from spice jet and clear trip.com

Antima Parashar

Address:

SpiceJet Ltd., 319, Udyog Vihar, Phase-IV, Gurgaon- 122016 Haryana, India

Sir,

My mba exam was scheduled at sikkim manipal university, sikkim on dated 20.03.2020. I booked air tickets through cleartrip on dated 21.02.2020 for journey from new delhi to bagdogra by spice jet flight no. Sg192, for rs. 25452/- and return ticket for journey from bagdogra to new delhi for dated 26.03.2020 by spice jet flight no. Sg125 ticket for rs. 25425. Thus i paid total rs. 53607/- included gst to cleartrip for to & fro journey new delhi and bagdogra for spice jet flights

Due to corona virus (Covid-19) pandemic, sikkim manipal university was closed on 13.03.2020 and my exam was post postponed.

I requested spice jet and cleartrip to cancel my air tickets and refund my full amount because the university was closed due to corona virus (Covid-19) pandemic and i was unable to take the journey.

In spite of my several request neither cleartrip nor spice jet has refunded me any amount.

As the cancellation was due to pandemic please direct them to refund me full amount.

Antima parashar

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Apr 21, 2020

Complaint marked as Resolved

Sir, Spice jet send me below mail for refund of amount on flight cancellation but cleartrip ( travel agent) not refund any amount to me. Dear Ms. Parashar, PNR No.:S9HJXS, VCMSXJ Greetings from SpiceJet This is concerning your below email. We would like to inform you that we have already initiated INR 2862 and INR 2997 towards the same travel agency account dated 15 Mar 2020 respectively. You are requested to please get in touch with the respective travel agent(Cleartrip Travel Services) to claim the refund. Also, note that the refund shall be as per their terms of the contract. Further, we have reviewed your concern and regret to inform you that we would not be in a position to consider your request for the cancellation fees waiver. Assuring you of our best attention at all times. Thanks & Regards, Ruchika Sharma, From The Office of Appellate Authority, SpiceJet Ltd 321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India E-mail: [email protected] W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet Download the Official SpiceJet App at Google Play Store and App Store