Spice Jet Airlines — spicejet refund policy and customer service

Address:

Gurugram

I have booked a flight from chennai to goa for 1st july 2020 which got cancelled and the booking amount was returned in the form of credit shell. I again booked a flight from chennai to hyderabad which got delayed by 6:30 hours, which was informed to me 12 hrs before flight departure. I tried cancelling ticket as i would miss my connection flight from hyderabad, however no one was responding on customer service center. Finally after 10-15 calls it got connected and they cancelled and again provided credit shell. There is no use of credit shell for me as iam not going to do any future bookings with spicejet. So requested spicejet to refund the amount in bank account. Other airlines like indigo provides refund/ flight modification faculties. Moreover no proper intimation is given regarding cancellation/delay and the same is done just before few hours of departure. Please register this complaint against spicejet ticket cancellation and refund policy.

Regards,
Sajesh k v
Chennai to goa pnr - jbt4qj
Chennai to hyderabad - k6e2wl