Spice Jet Airlines — spicejet staff at vishakapatnam

Hello team, i am writing today with deep anger and anguish because of the behavior of spicejet staff at vishakapatnam airport. We were traveling from vishakapatnam to hyderabad and we are new to vishakapatnam. We had flight at 9.25 am on 2nd of october 2018 and we were told that it would take 15 minutes to reach to airport by hotel staff. And so we had breakfast and then started to airport. Unfortunately it took 40 minutes and we couldn't reach airport before 45 minutes of flight departure. We understand that irrespective of whatever reason airlines will not allow us to board on the flight after 45 minutes of checkin time. Fine, but my father is a dialysis patient and i pleaded spicejet staff to atleast allow him to board the flight and have his treatment and avoid any situation that is life threatening. But none of the staff has considered my request and didnt allowed my father to board the flight. By the time we booked and waiting for the next flight, my father felt dizziness, fainted and we were in a situation where we can't do anything in a new place and don't know where to go, fortunately he recovered after some time and wr came back. All this is because of spicejet staff behavior. I don't understand one point here - is that airlines will not allow anyone if he is late even if he is dying. Isn't this so cruel and worst behavior. I request to take serious action against the spicejet mannagement at vizag airport. Thanks.

Fyi :
Airlines : spicejet
Pnr : she2ve
Flight : sg 422
Date of journey : 02/10/2018