[Resolved]  Spice Jet Airlines — Spicejet won't reimburse amount charged in a failed transaction

On September 28th I tried booking a hotel in the website vacations.spicejet.com. Everything went fine till the payment. The payment made was successful but the hotel was not booked due to some error in the website.
This happened twice and the amount paid was nearly 35K.
Since then I've reached out to Spicejet over and over again via customer support and facebook.
Ive been told to drop an email which I did promptly but till now there has been no action from the company.
I regret putting my trust in Spicejet. Best stay away.
Kindly help recover the charged amount.