Spice Jet Airlines — ticket not generated inspite of payment deducted

Address:

New Delhi, Delhi

Pnr - tgc1tx... I was trying to book spicejet one-way ticket for 9 pax from bangkok to delhi dt 21st april 2019.. On 25th jan around 6 pm on spicejet website. During my booking time immediately a call came from spicejet office and mr faiz, told me that he saw my booking and he will send me and sms which will hold the booking pnr for 1 hour and till then i can make the payment for the pnr... Then within 20 mins i clicked on that link and immediately made a payment of rs.87984/- from my icici bank account net banking.. After payment the page got directed to the pnr page of spice jet but to my surprise it was still showing the pnr as on hold... I called up customer care and asked them why it's still showing as hold... Then mr faiz called me back and said that though the payment got debited from my bank account but it's not updated in the said pnr and asked me to make another payment for the same or else the pnr would get cancelled.
I requested him to get the payment linked to my pnr but he said sorry and it's not possible and i will have to make another payment only and my original payment would be returned to me within.7-10 working days.. I told him it's not possible for me to make such hefty amount again. But he did not cooperate... Either they refund my money immediately or they should confirm my pnr