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Spice Jet Airlines — tickets & boarding passes not issued - payments deducted

I made a booking under spicemax on 31/05/19 on sg 2746 for travel on 1st june from kanpur to delhi. Payment of rs 5134/- was deducted from my hdfc bank credit card. But after payment at 8.28 pm no mail or sms were received for confirmation of booking as there was a system error on their website. Booking was tried on their website "www.spicejet.com".

As travel was urgent i made another booking under spice saver on their website towards the same booking. Payment of rs 4400/- was deducted at 9.39 pm but again no booking confirmation was received.

I tried another booking through hdfcbankinfinia.com which was successful with pnr qi1gue. However, web check in was not successful on their website after selecting seat and payment of rs 150/-. I tried web check in again and paid another rs 150/- but again no boarding pass was issued.

I have paid total (Rs 5134/- + 4400/- + 150/- + 150/-) = rs 9834/- from the credit card mentioned above. Their customer care numbers were not reachable for nearly two hours when i tried to bring their attention to the problem.

I spoke to spicejet staff at the airport who confirmed that the amount would automatically get credited back, but no reversal has happened till now. Please look into the matter and arrange for full refund on priority.

With regards... Purushottam chandra srivastava (M) +91 [protected]
Updated by pcsxyz Jun 13, 2019
Through their mail Spicejet Customercare again asked for details which was mailed to them last week. However, no refund has taken place this now.

The refund should have been automatic as per the statement of their staff at the airport within 10 days of the transaction. This time frame is over, still no action has been taken by them.
Is there any use writing to you or you just act as forwarding agency without any accountability or control on the defaulting organisation.

With regards,

P C Srivastava
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