I am writing to you to express my extreme emotional distress that happened to me due to an absolute inconvenient flight with spice jet flight no. 106 dated 23 feb 2019.
Last saturday during my mother's (Ms anitha sanal, 55 years) flight from chennai to delhi she was issued a ticket with seat no. 13a. However, to her surprise while she entered the flight there was no seat numbered as 13a. She had to stand till the time everyone got settled at their respective seats and it was only after that that she was given an assistance. Within this period she had to undergo extreme embarrassment as people passing by gave bad looks because the way was blocked. This was extremely humiliating and the worst of experience one could ever get. Same situation arised while de-boarding as her luggage was placed elsewhere while she was seated somewhere else and had to wait for the entire flight to clear off to get to her luggage.
I would certainly want to understand why all this happened and how and why was she issued a seat no. Which did not exist in the flight at all. I seriously need a relevant explanation for the situation else i would have to go by the legal ways.
Look forward to hearing from the company.
Regards,
Shradha sanal
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