Spice Mobiles — Handset given to service center not repaired

Address:

Ghaziabad, Uttar Pradesh

Hi, Please help as Spice is not responding to any emails vide complaint number [protected] and are not providing a timeline on fixing the handset. Please see the email below which I have sent to them - Hello, A few pointers before I come to the complaint - 1) I have purchased a Spice handset "Spice Smart Flo MI-450-WHITE" which is not at all smart vide Invoice number S2B/1314/3471 Supplier's reference - OD[protected] Amount paid - Rs. 5, 599.00 Date of Purchase - 23rd Aug 2013 2) The handset stopped working on 17-Nov-13 and on 18-Nov-13 it was sent to the service center In total I have used the handset for 87 days 18th Nov till date its with Service center i.e. for 15 days Job Sheet No. : 24100820DB0386 Now every time my guys are going to the service center and they are not giving any specific date when the handset will be repaired / replaced and in addition to that no replacement handset is provided. Today we came to know that most of the people are getting the same problem and handsets are still lying with the service centers with no specific dates being given and no replacement handsets provided to them. NOW THIS IS A CAUSE OF CONCERN SINCE I HAVE SPENT MY HARD EARNED MONEY TO BUY THIS HANDSET IN HOPE THAT IT WILL WORK SEAMLESS HOWEVER ITS NOT. Regards. Rajnish