| Address: | Meerut, Uttar Pradesh, 250001 | | Website: | Naaptol.com |
I had ordered spice flo big screen mobile phone with power bank. The same was delivered to me on may 28, 2017, two days before scheduled date.
However, the performance of the same is very poor and not as promised/shown on tv. Apparently, you have given an absolutely misleading advertisement enticing viewers like us to land up buying an absolutely inferior, substandard and defective product leading to patent cheating of a customer. The product upon being delivered not only appeared to be absolutely indifferent to what has been shown and promised on the tv but also does not contain the basic features apart from the defects being stated herein after.
After lodging a complaint with the customer care and being given the
Complaint no. 25346057, there was nobody to help us resolve the issue.
Further, the phone is not android supported, has a very poor sound, low volume, slow processor, internet does not work properly, battery runs out fast and many other issues which apparently are intrinsic manufacturing defects, deficiencies or features as lauded by you.
You are therefore called upon to direct your supplier to immediately accept the product on return and refund the amount (Rs. 3298) paid by me, as the product is of no use for me, failing which i'll be necessary compelled to take a legal action for refund as well as damages for deceptive selling, since the phone bought by me as a gift for my mother, has failed my effort. Was this information helpful? | 
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