[Resolved] Spice Mobiles / Spice Mobility — Spice Mobile Company fails to provide after sales service
I purchased a spice mobile (MODEL NO. XLIF=425 3G) for m son Mr. Mayank from open market at Ghaziabad. The phone was under warranty as on[protected] while it was deposit to repair some technical problems. The service Request No. 24101079GC0406.
The said spice mobile (MODEL NO. XLIF=425 3G) was deposited for repair at New Spice Sales and Solu, Authorised Service Centre, Shine Town, 255, Wright Ganj, G.T. Road, Ghanta Ghar, Ghaziabad, Uttar Pradesh-201001.
We contacted with the said New Spice Sales and Solu, Authorised Service Centre, Ghaziabad, the said mobile did not repair till to date, even after completion of around three months. However, as per the terms & condition 5 of the service request and mobile deposit form that Spice shall repair and deliver the handset within reasonable time period. Upon intimation, Customer should take delivery of handset within 21 working days.
It is also to difficult to contact with spice mobile customer care telephone number[protected] as given on the service request form.
Concerned Spice Mobile Company may communicate to me about the present status of repair of said spice mobile (MODEL NO. XLIF=425 3G). deposited at New Spice Sales and Solu, Authorised Service Centre, Ghaziabad on[protected].
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Apr 13, 2018Complaint marked as Resolved
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