[Resolved]  Spidigo — System is not working and use my data without using the net

Address:Ahmedabad, Gujarat, 380061
Website:www.spidigo.com

Hello Spidigo, Every day I am posting the complain and you say complain is resolved. Once I go back to home and check the for the same and still internet will not be working. Very very very bad service. The person who has come to house to collect the money also very un responded.. The company only looking for to take money and after that no quality of service. Every night connection losses. Thanks, Sanket.
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Mar 14, 2018
Complaint marked as Resolved 
Now looks good.
SPiDiGO customer support has been notified about the posted complaint.
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I need constant and smooth service as per my purchased plan. I do not have time to call & email 5+ times in a week.
User-id : atulmehta63
My name : atul s mehta
Email : [protected]@gmail.com
I have subscribed for a 15 month unlimited-6Mbps plan on[protected] with SPiDiGO, Ahmedabad which is now known as Pace Internet.

The company SPiDiGO changed their name to Pace internet in February/March 2019. Since then SPiDiGO/Pace Internet have failed to provide the reliable internet service.

Since then I've encountered frequent issues with the internet service every week.
About 15 days ago my internet service was completely stopped and I've made numerous calls to the company regarding the issue. Every time I've called them they always give the same answer that they've forwarded my issue with their technical team but they've failed to solve my issue.

The office address listed for the SPiDiGO/Pace Internet on this website (https://www.consumercomplaints.in) which is

401, Parshwa Tower, SG Highway, Bodakdev
Ahmedabad
Ahmedabad District
Gujarat
India - 380054

is incorrect.
And the number (+[protected] is also incorrect.

Everyone please note that the new customer service number for SPiDiGO/Pace Internet is :
+[protected]

When I have contacted this number to ask for their new address, they gave me an address near Law Garden.
The address is

Chandra Net Pvt. Ltd.
112 Arjun Avenue,
Opp Samarth Mahadev Temple,
Law Garden-380006
Ahmedabad

Please note that this office is also closed down.
I've listed this address in case someone from this website calls on the above mentioned number and they(the company) tries to misdirect them.

It would be very helpful if my internet service is resumed or they give me the appropriate refund. Please email me if there is anymore information or any update on my complaint on SPiDiGO/Pace Internet Company.

Thank you.

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    SPiDiGO Address
    401, Parshwa Tower, SG Highway, Bodakdev, Ahmedabad, Gujarat, India - 380054
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