[Resolved]  Adidas, Woolen Gloves — Billing/Price tag (MRP) mismatch

Address:

Bangalore, Karnataka

We recently went into the Adidas store in Mantri Mall, Malleshwaram, Bangalore,to buy a pair of woolen gloves.
Firstly, the stock they had was damaged, the store in charge admitted that and showed more pieces.
Later, upon finalization of two pairs, we went to the billing counter to pay.

M.R.P of each pair was Rs 599. This was on the price tag attached to the gloves. Upon scanning for billing, it showed an M.R.P of Rs 799 per pair. That meant a sudden increase of Rs 400 for the two pairs that we wanted to buy.
After questioning the reason why the price tag shows a different rate, the store keeper/manager explains saying "..it must have been updated and we don't have the new price tags."

We argue saying this was misleading the customers. Customers generally believe what's on the price tag and don''t get it scanned to see if the price tag is updated or not. After a brief argument, the manager says - "We will not force you to buy, it's your choice".

This is completely unacceptable. Very misleading, and is unfair to innocent customers.

Please take necessary action.

Do not hesitate to contact me for any information on the above.

I have photographs of the tag which clearly says the price is Rs 599. This can be verified too.

Sincerely,
Vinay