Sri Balaji Action Medical Institute — Cheating & torture by Balaji Action Hospital with senior citizen patient

Address:

New Delhi, Delhi, 110063

My father satish wadhwa was admitted to balaji action hospital yesterday morning (25- may) for prostate surgery. He has submitted his insurance documents to tpa panel which was issued from mediassist (Appolo munich) which was a corporate policy.

He was allotted the room and all tests were started. Around 1 pm in afternoon they were asked to vacate room as their pre-auth approval was rejected by insurance company as per the hospital officials. I called up the mediassist and it was confirmed that there was no pre-auth request sent for cashless admission from hospital.

My father was wandering for 3 hours from here to there with syringes in hand as no one was responding and his health condition was very bad. His tests were stopped in between and he was discharged on the grounds that his cashless admission is not approved by mediassist. It was a false statement as no request was sent and in morning tpa executive didn't checked and informed him that this particular insurance company was not on their panel.

He has to come back home 70 km away in distressed condition and hospital has charged rs. 17000/- also from him. He was not in condition to pay that amount.

This is a clear cheating and fraud to the patient. I will raise this concern to your hospital board members and if needed will take legal action for this physical and mental abuse.

Waiting for your response before taking further action.

Gaurav wadhwa
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