Sri Ramachandra Hospital Chennai — no clarity in the given treatment

Address:

600116

My wife got admitted for delivery in srmc hospital and normally delivered a baby girl and both mom and my daughter were doing well. Dr usha vishwanath advised my wife can get discharged in the next day itself, but for baby they said some drs umamaheshwari b and mohamed asiff reg no (47718) from neonatology will be confirming the discharge of the baby.

I have applied for caseless hospitalization for my wife and all the expenses got approved and got the discharge summary for my wife, but my daughter has not urinated for more than 24 hours. Initially some fellow junior dr said within 12 hours then within 24 hours and then finally when i showed my face they said sir maximum 48 hours we can wait for the baby to pass urine and for that reason they are not ready to discharge my daughter
Now they admitted my daughter and they charged a bill of some 11000+ for my daughter treatment, but naturally she urinated around the 3 day morning.

Initially when i approached the insurance for caseless treatment for my daughter they said you can not get caseless treatment instead they said you pay for the treatment and then later you do a reimbursement with you insurance company.

Due to daughter treatment i said ok and paid all the amount for my daughter.

Now when i submitted the insurance form to my tpa they simply rejected and said baby is normal at the time of birth and reimbursemant claim is rejected then i called my tpa and explained the matter in details without any illness the hospital will not advise my baby to get admitted in the hospital what is required from the hospital to continue processing the same. My tpa requested for a justification letter for admission of the baby in the hospital.

Then i approached the hospital and asked for justification letter and they said no letter will be given because baby i normal at the time of birth. After lot of argument and finally they given the justification letter as baby was in observation for 2 days by the mother side. Assholl people in the hospital will do thing in the favour of hospital and without any problem with my baby they admitted my baby and they said we are requested the baby to be hospitalized for extra days.