Dear sir/madam
We have travelled (My wife & 2 children) from india/chennai to singapore via colombo (Flight tickets copy attached) on 09/05/2018. After reaching singapore we noticed that one of our baggage in brown colour safari make is missing and we have given complaint on same day at singapore airport office called lost and found office (Copy attached).
We have called them many times for status of baggage but no response from them. Because of this my baggage missing i am forced to buy new clothing and luggage for my use (Purchase copy attached).
When i arrived on 17/05/2018 at colombo airport i have enquired at srilankan serives office they told us that we have verified in computer with your complaint number (Copy attached) still it is untraceable.
Then we have requested custom officer to allow us to verify the baggage room. With high respect custom officer allowed us to verify the unclaimed baggage room.
Me and my wife visited the room and it is very much available in room. I am really wondered without making any entry in computer in details how they are keeping baggage in unclaimed room.
Because of this careless service i have spent around 200 sgd for my usage (Bills copy attached).
I request you to kindly arrange for compensation/amount which i have spent because of this missing bag at the earliest.
K. Sivakumar, sbi [protected] Was this information helpful? | 
