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I have travelled in SL on 8th Dec 2018 from KL to MAA and my new bag was broken like anything. I suggest people to go for a better one rather than using their service. Will cascade this information to my office which use SL normally and to my surroundings as well. Refer the pics enclosed.
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Level 3, East Tower, World Trade Centre, Echelon Square, Colombo 1, Sri Lanka