Srilankan Airlines — Incorrectly charged and waited 5 hours for luggage at Melbourne airport

Address:123 sayers road Williams landing vic 3027

Hi team,
My name is Ruhi Kapasi and on the 14th June I was travelling from Mumbai to Melbourne flight number UL144 and my ticket number is 6XEMIE. I reached the Mumbai Airport to check in 3 hours prior as required just when I reached I was one of the first 4 people to check in and upon reaching the counter there was some technical issues and was made to wait for 1 hour and check in never began in Mumbai airport, after 1 and a half hour the check in began and there were more then 30 people in the queue.I reached on the counter the baggage was put on the scale and I was well within my carry allowance and I told the staff to weigh my baggage again as the weighing scale on the same side of the other counter was showing my handbag weight as 6kgs and the other counter where I originally checked in as 8kgs and I
Was telling your staff the Baggages cannot be so different in weight on 2 different scales and I was made to pay $400 and I kept telling your staff there is something incorrect about the weighing scale and they made me also measure my laptop bag which I felt I was discriminated as no one else’s laptop hand carry was measured and it was so unreasonable even though my laptop bag had nothing but a laptop and perhaps they did not weigh any other womens or passengers handbag .This is truly discriminating even though I had no other hand baggage.After 2
Hours of frustration and I was made to remove stuff from
My handbag I was still made to
Charge $400 .I reached Melbourne and a a long tired and frustrating wait time for 5 hours for my bags to arrive which is clearly unacceptable even though I was wrongly and falsely charged to pay$400 for it and my baggage did not arrive and afterlong flight waited at the Melbourne conveyer belt for 5 hours it was me being penalised first of all to wait long hours in mumbai at the check in counter and then realised when I reached Melbourne I was penalised
For charging falsely $400 which was very dodgy as 2 counters cannot have 2 different weight and when I reached Melbourne I was waiting
With one of the co-pilot who stayed back with me
Until I got my bags, I am an Australian citizen and i have been cheated by your ground staff and frustrated with the service and the experience your airline has given me I m seeking for your help and support to look into this matter as it’s clearly a cheat and a fraud and racial discrimination for the behaviour I have experienced which left me with such a disappointment and I need you to help me
Organise a refund for all
That I have been through with no fault of mine this
Experience has left me feeling cheated, disappointed and frustrated and if nothing is done about this than I will
Truly never choose toTravel by your airline it nothing is done about this as I have known good things about your airline and experience I have had I hope to have a fair resolution and I am hoping to hear from your side to
Resolving this issue
You can email me on [protected]
Disappointed and unhappy customer
Ruhi Kapasi
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