[Resolved]  Srilankan Airlines — indigo booking reference pkiv2x, for 2 senior citizens

My niece, chitra natarajan based in chicago booked two tickets for us, senior citizens, under pkiv2x for us to fly indigo airlines from pune to bengaluru on feb 3, 2019. Passengers' names are
Perinkulam ramanathan, 85 years of age
Rajam ramanathan, 79 years of age

On checking, i found that this flight, 6e 681 indigo airlines is scheduled for departing pune at 1:45 am.
In looking at the time of departure, most airlines indicate the timing of departure as pm or am.in this case indigo did not indicate that. It simply said 1:45 dep arr 3:30.
I am an 85 year old and my wife is 79 years. I made a mistake in reading the timings and assumed the departure was in the afternoon.
You don't expect us senior citizens to travel at dead of night for a short flight from poona to bengaluru.
I called your rep to request a refund without any cancellation fee, but they would only make a partial refund of $34. So in this transaction my niece loses $48 for no fault of her own.
I thought your airlines will show some compassion and understanding to senior citizens, but obviously you are not doing that.
I asked to speak to yiour supervisor but she did not come to speak on the phone.
My email address is [protected]@gmail.com
My mobile in india is +91 [protected].
I have myself just now re-booked for an afternoon flight through indigo airlines 6e 758 and now it has cost close to rs.10, 000 without any discount.

Obviously, you are not friendly to senior citizens.
Perinkulam ramanathan
Rajam ramanathan

Please refund the amount to chitra natarajan's credit card account.
She will call you if necessary.
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Aug 5, 2021
Complaint marked as Resolved 
SriLankan Airlines customer support has been notified about the posted complaint.
Jan 30, 2019
Updated by Perinkulam Ramanathan
It is not srilankan airlines. It is Indigo airlines. Please correct same.
Jan 30, 2019
Updated by Perinkulam Ramanathan
Please forward the complaint to Indigo airlines. Not Srilankan airlines
Complaint comments 


Hi Perinkulam,

We are sorry to hear that you feel this way. But airlines follow 24 hrs clock format. Further, we have processed a full refund for the booking as a one-time goodwill gesture. Please be rest assured of our continuous efforts to ensure high levels of customer satisfaction.

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