Srilankan Airlines — Missing baggage- UL173

01/09/2022
Bangalore airport

I travelled from NZ to Bangalore and arrived Bangalore airport at 2.30 am this morning on UL 173. (AKL-MEL, MEL-COLOMBO, COLOMBO-BANGALORE)
I did not receive both my checked in baggage. I complained at the airport and when they escalated, they said they already had the information that my baggage is still in Melbourne. They promised me that it will arrive in the flight tomorrow evening.

I called them to confirm this again this afternoon. And then initially told me they have not placed my baggage yet. I explained what was informed this morning. And then they say that they have placed it, but cannot confirm the date when the baggage will arrive. This is worst experience I have ever had.

Already instead of providing me with all the boarding passes at the origin country, I had to get a boarding pass, literally before boarding at each of my stopover. They had no clue what to do at the Colombo site. They printed some random information on a loose sheet of paper instead of giving me a boarding pass. I had so many questions at the immigration in Bangalore.
On top of it I asked the Sri lankan airlines employee if an upgrade is available and she had no interest telling me about this. My overall experience was really bad and this topped it off