Srilankan Airlines — passenger safety

I and my wife recently traveled to tokyo, japan from bangalore, india through srilankan airlines, as the connecting flight from colombo to tokyo was more than 20+ hours i requested to book the hotel accommodation with them airlines initially confirmed the booking through email but when i reached colombo airlines staff said it was only confirmed for my wife, even after showing the email confirmation, they never allowed me to stay and none of the srilankan airlines staff members were available to sort out my issue please understand this was in the late evening of nov 17th at 23:00, it really caused me a lot of trouble especially when i am traveling with the family at midnight wherein i had no internet and local currency available. None of their staff members or local people helped me at that time, they asked me to travel here and there in the midnight but still, the issue was not sorted out this is a big mistake and i regret using their service terribly. To stay with my wife they asked me to pay another $87 plus tax for four hours as i have already planned the day out to travel locally. Hence, i canceled their hotel booking and took high risk in booking alternate hotel rooms for my family and also local travel wasn't available as it was a presidential election so i had to bribe the taxi driver to allow me to travel to the designated place. Very unprofessional people and poor quality of management. I am attaching you the email confirmation screenshot in this for your reference.